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Vice President, Insights, Analytics, and Customer Operations

Reports to: President

ITF Therapeutics, a pioneering biotechnology firm dedicated to developing and delivering therapies for patients with rare and life-threatening diseases, is seeking a dynamic and strategic leader to join our leadership team as Vice President, Insights, Analytics, and Customer Operations.  This role will be pivotal in driving commercial excellence, data-driven decision making, and world-class customer experience. The VP will sit on the commercial leadership team and work cross-functionally to shape business direction, optimize customer engagement, ensure efficient commercial operations and maximize patient access and outcomes for rare disease patient communities.  

Key Responsibilities:

Commercial Analytics and Insights

  • Build and develop a high-performing team of analysts and market researchers to deliver deep insights into patient journeys, HCP behavior, and market trends. 
  • Drive data acquisition and integration from multiple sources (claims, EMR, CRM, etc.) to support evidence-based decision-making. 
  • Design and implement advanced analytics models (e.g., predictive modeling, segmentation, ROI analysis) to enhance commercial strategy and resource allocation. 
  • Drive strategic long-range planning and operational forecasting.

Customer Operations

  • Oversee customer and commercial operations platforms, including Field Analytics, & Reporting, Field Operations, and Master Data Management, with expected expansion to lead Commercial Operations more broadly.
  • Be responsible for customer model and lead continuous improvement initiatives in customer engagement effectiveness. 
  • Partner with IT to assess, design, and improve the commercial technology platform ecosystem. 
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Cross-Functional Leadership

  • Collaborate closely with Medical Affairs, Market Access, Regulatory, Finance, IT and Commercial teams to align strategies and optimize outcomes. 
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Organizational Senior Leadership

  • Recruit, mentor, and develop top talent across all direct reports. 
  • Champion a culture of accountability, innovation, and continuous learning. 
  • Ensure compliance with all regulatory and corporate guidelines.
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Qualifications:

  • Bachelor’s degree in Business, Life Sciences, Economics, or a related field; advanced degree (MBA, PhD, or MD) strongly preferred. 
  • 15+ years of progressive leadership experience in the biotech/pharmaceutical industry, with a strong focus on rare diseases. 
  • Demonstrated success in leading customer data analytics and customer operations. 
  • Deep knowledge of U.S. healthcare system, specialty pharmacy distribution, reimbursement, and rare disease market dynamics. 
  • Proven ability to translate qualitative and quantitative data into actionable insights and measurable impact. 
  • Exceptional leadership, collaboration, and communication skills. 

If you’re the right fit, please submit your resume or CV using the email link below.

Apply