About This Role:

This executive role is central to shaping our commercial strategy, enhancing customer engagement, and ensuring operational excellence across the organization. As a member of the commercial leadership team, you will collaborate cross-functionally to drive data-informed decisions, elevate the customer experience, and improve patient access and outcomes for the rare disease communities we serve.

What You’ll Do:

• Lead the development and execution of commercial analytics, insights, and operations strategies to support business growth and patient impact
• Partner with cross-functional teams to inform strategic planning, forecasting, and performance measurement
• Build and oversee a high-performing team across analytics, customer operations, and field force effectiveness
• Design and implement scalable systems and processes that optimize customer engagement and commercial efficiency
• Translate complex data into actionable insights that guide decision-making across marketing, sales, market access, and patient services
• Champion a culture of excellence, innovation, and accountability in delivering a world-class customer experience
• Ensure alignment between commercial operations and broader organizational goals to maximize patient access and outcomes

Who You Are:

• A strategic thinker with deep expertise in commercial analytics, operations, and customer engagement within the biotech or pharmaceutical industry
• Proven track record of leading cross-functional initiatives and driving measurable business impact
• Skilled in translating data into strategic insights and operational improvements
• Passionate about improving the lives of patients with rare diseases and committed to delivering excellence across every touchpoint
• A collaborative leader who thrives in a fast-paced, mission-driven environment and inspires teams to achieve bold goals
  

Required Skills:

• 15+ years of progressive leadership experience in the biotech/pharmaceutical industry, with a strong focus on rare diseases.
• Demonstrated success in leading customer data analytics and customer operations.
• Deep knowledge of U.S. healthcare system, specialty pharmacy distribution, reimbursement, and rare disease market dynamics.
• Proven ability to translate qualitative and quantitative data into actionable insights and measurable impact.
• Exceptional leadership, collaboration, and communication skills.

Preferred Skills:

Bachelor’s degree in Business, Life Sciences, Economics, or a related field; advanced degree (MBA, PhD, or MD) strongly preferred.

Additional Information:

The base compensation range for this role is: $300,000-$375,000.00. Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

In addition to compensation, ITF offers a full and highly competitive range of benefits designed to support our employees’ and their families’ physical, financial, emotional, and social well-being; including, but not limited to:

• Medical, Dental, Vision, Disability, & Life insurances
• Fitness & Wellness programs including a fitness & weight-loss reimbursement
• Short- and Long-Term Disability insurance
• Generous vacation time
• End-of-year shutdown time off
• Up to 12 company paid holidays
• Paid Parental Leave benefit
• 401(k) program participation with company matched contributions

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